In choosing a company to deal with, you should look at the values that drive them.
Company values are the guiding principles and fundamental beliefs that help us function together as a team and work toward a common business goal. These values are essential to maintain our business and customer relationships and continue our company growth.
The first is dependability. While sometimes we may mess up for one reason or another, we persevere to have a positive reputation for dependability. To do this, we have adequate stock as many of our products are required for immediate use.
We keep track of supply chain issues and adjust inventory as best we can to ensure an adequate stock. When orders are placed, we attempt to ship the same day or the next day and maintain good relationships with courier contacts to address problems that may occur and any lost shipments. Should an error occur at our end in shipment, whether a missing item or anything else, we correct it.
While we attempt to take every call as it comes in, we attempt to call back as quickly as possible and address any email promptly. We recognize the importance of every customer. The dependability of our products is also essential.
Quality control is important, and we endeavor to make the best in our field with the highest quality. For example, our aluminum products are anodized, while others in our industry do not. There is a great deal of knowledge at Nex Flow in applying our technology which is essential to address the customer’s application most economically.
The second is safety. This is not only maintaining safety in the workplace, but it is also producing products safe to use. Our blow-off products meet OSHA and similar international noise and dead-end compressed air pressure standards. The products are manufactured so they are safe to install and use by the customer.
The third is innovation. While some in our industry copy each other, Nex Flow innovates. We have several patents to our name. Research and development are ongoing, with partnerships maintained with local educational institutions. The goal is to improve what we have and develop new and improved products for blow-off, cooling, conveying, and other specialized compressed air applications.